communication

Do you look to change last?

Publication: | | |

Regularly, consulting firms release analyses on the challenges facing businesses and leaders. Reports, such as this one from KPMG, are insightful and provide helpful focal points for leaders. More often than not, issues around change and transformation top the list. However, what’s rarely included as a leadership challenge is the need for leaders to challenge their […]

Who controls your day?

Publication: | |

Do you remember the memo? How you answer that question is likely age-dependent. For the uninitiated, the memo was a communication process that has mostly left the workplace. You’d write your message, and everyone who needed to receive a copy would be listed at the top of the page. It was printed out, and each respondent’s […]

Do you know your limits?

Publication: |

There are things we know and things we think we know. There are also things that we assume everyone else knows. The critical question is whether we can identify the limits of our knowledge and understanding and the assumptions underpinning our thinking. Earlier this year, I was chatting with a friend about the inner dialogue we […]

CNBC: Simon Sinek: ‘The skill of having an uncomfortable conversation is essential’—this hack can make it easier

Publication: | |

In this article for CNBC, Michelle was invited to add her comments about uncomfortable conversations.  Uncomfortable conversations are inevitable — and that’s why learning to navigate them is necessary for building healthy relationships and a successful career. Maybe you need to offer a friend or colleague some constructive criticism, or you’ve been called into a […]

What part are you playing?

Publication: | |

You don’t have to look too far to find stories about how an organisation’s poor culture has been the root cause of their malaise, poor performance, regulatory breaches or lousy customer service. We all know that organisational culture matters. No doubt you’ll have heard culture referred to as ‘the way things are done around here’. It includes […]

Do you really know what’s going on?

Publication: | |

Admiral Horatio Nelson is considered one of Britain’s best naval commanders, with a long and distinguished career culminating in the country’s decisive victory over Napoleon that ended the threat of a French invasion. In 1801, he was appointed second in command to admiral, Sir Hyde Parker. This appointment was at the time of the French Napoleonic […]

To Tell or Not to Tell

Publication: | |

There are many situations at work where you can wonder about the best time to talk to your boss about something that matters to you. You may be thinking of leaving, feeling bored at work, wanting to explore a side hustle or wanting more flexibility with work. Whatever the context, you want to approach the […]

Leader’s Digest: Is Your Help, Helpful?

Publication: | |

Workplaces wouldn’t function if people weren’t helpful. Helping provides benefits for the recipient of the help and the person providing the help. When you help someone it feels good, but there can be a downside. Read Michelle’s insights in the April 2023 edition of Leader’s Digest. Turn to pages 18-19 to read the article.