Seeking successful impact is never one size fits all

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You’ll have seen this at some stage during a conversation; a situation where someone is frustrated and becomes increasingly so. Why? Because they aren’t getting what they want out of the conversation. However, rather than recognise that their current communication style isn’t working, they’ll dig in and keep using the same approach. Having impact, maintaining […]

What’s your impact – connection or contagion?

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We all know that viruses are contagious, but what you may not know is that emotions are contagious too.  Yes, there is such a thing as emotional contagion. If someone around you is happy, sad, angry or any other emotion, it can rub off and impact how you feel and behave; and you can have […]