The Report Isn’t the Lesson: How Leaders Turn Setbacks into System Upgrades

Publication: | | |

Imagine heading off on a work trip expecting to be back within a fortnight. You pack light and leave a few loose ends, because you’ll be home soon. Then one technical problem becomes three. The plan changes, the return date slips, and weeks become months. Now stretch that scenario to 286 days. That’s what happened […]