The Surprising Science of Complaining: When It’s Actually Good for You
Publication: Complaining Purpose | Constructive Complaining | Workplace Feedback
Complaining has a branding problem. In most workplaces, it’s treated like a social pollutant. Leaders discourage it. Colleagues avoid it. High performers learn to swallow it. And if you ask most leaders, they’ll tell you it’s a productivity killer and, consequently, something to shut down before it spreads. But complaining can serve a purpose. When […]
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Testimonials
Having engaged Michelle a number of times, we are very impressed with her ability to facilitate groups of all sizes with natural ease. Michelle has worked with our Senior Leadership Team and also with our wider team of over 80 staff members, on both occasions Michelle provided extremely valuable sessions. Her ability to draw out key outputs and actions from these sessions that then flow through to results is second to none. Her collaborative approach to these sessions sees Michelle really get to know the team and our needs. She facilitates interactive, open and meaningful sessions that we would highly recommend to any sized team. Chris Walsh, Chief Information Officer, John Holland
Michelle Gibbings was brilliant. Michelle was able to craft a message for our audience that combined her body of expertise with their direct needs. By combining humour, examples, and an informal but highly focused presentation, Michelle demonstrated a knowledge of ‘decision making for the future’. True learning took place. The audience left feeling excited and motivated with some very useful take-ways. Rob Clarke, LearnX foundation
"We had recently reorganised – bringing together technology and consulting teams that had previously worked fairly autonomously. Michelle Gibbings was engaged to facilitate an offsite with the new team and help us begin aligning around our new strategy/culture and charting the path forward. She was delightful to work with – flexible, focused and generous with her time. Running sessions for a diverse audience of 100 people requires expert planning and execution. Michelle bought great energy and insight to the day as our speaker, and the event was a huge success. I highly recommend Michelle as a speaker and facilitator." Steven Willson, Chief Technology Officer, AMP
I engaged Michelle to run a series of sessions with my leadership team and broader team to help build the team’s engagement and capability. The sessions were well designed, expertly executed and achieved the desired objectives. I received fantastic feedback from the team, who found the sessions stimulating, thought provoking and practical. The team walked away with new ideas and learnings, and focused to deliver on our strategic outcomes. Michelle was very easy to work with – accommodating, organised and intent on delivering value. I’d highly recommend her. Michael Clark, Executive Director- Technology & Innovation, Fair Work Ombudsman
I engaged Michelle to custom design a leadership program for managers in the function who were new to their leadership role. Michelle was delightful to work with: pragmatic, flexible, focused on delivering excellent outcomes and clearly an expert in her field. The feedback from the program participants was overwhelmingly positive. They appreciated Michelle’s depth of experience and her ability to keep them engaged in the learning process. I would highly recommend her as a facilitator and trainer." General Manager, Digital, Major Australian Financial Institution