Is Your Face Giving Away More Than You Realise
Publication: Communication skills | Emotional intelligence | Leadership Development | Workplace Negotiation
Early in my career, after a significant meeting, my boss pulled me aside and gave me feedback I have never forgotten: “You need a better poker face.” It was not said unkindly, but it was direct. My face, apparently, was sharing my reaction. Surprise, frustration, disagreement, concern. Whatever I was feeling, it was visible. At the […]
The power of the pause
Publication: Communication skills | Effective pauses | Negotiation tactics
Great communicators have an impact, but often their impact isn’t just about what they say, it’s about how they say it. They know when to talk, and when not to talk. That is, they know when to pause and how to use silence. The pause is powerful, and yet it’s often overlooked or misused. It […]
Why uncomfortable conversations are good for you
Publication: Communication skills | Difficult conversations | Effective leadership | Relationship Building
Uncomfortable conversations aren’t fun. They’re the conversations you often put off until the last minute, and anticipate with dread. And yet, being able to have them is an essential part of effective leadership and a hallmark of a successful career. Shying away from these conversations may appear on the surface to be the easy option, […]