Decision Making - Michelle Gibbings

Make wiser choices. Create more intentional impact.

Wise Choices, Intentional Impact is a critical thinking and decision making program for leaders who want to strengthen decision quality, reduce rework, and build decision discipline that accelerates progress across their team and organisation.

Decision Making (1)

Trusted by leaders at ANZ, National Australia Bank, and Monash University

Award-winning author • Global keynote speaker            • PhD-qualified workplace expert

30+ years of experience supporting leaders and organisations to navigate complexity and make powerful, wise decisions

The Wise Choices, Intentional Impact Program

The Wise Choices, Intentional Impact Program is built on the insight that effective decision-making is not a character trait. Instead, it is a capability that can be diagnosed, developed, and strengthened at the individual, team, and organisational level.

Think about the last quarter. How many decisions were made, revisited, and made again? How many meetings ended with apparent agreement, only for execution to stall because the commitment was never real? How many calls were delayed while the team gathered more data because nobody was willing to own the judgement?

These are not isolated issues, but system patterns with compounding cost.

The cost of poor decision discipline

When decision discipline is weak, it shows up in rework loops, escalation spirals, stakeholder fractures, and momentum loss.

You may recognise the signs in your organisation

Decision Drift, where decisions get delayed, deferred, or endlessly revisited without clear commitment.

Decision Theatre, where analysis becomes a substitute for judgement and more data is gathered without ever reaching a decision.

Decision Distortion, where even when decisions are made, they are shaped by avoidable bias, groupthink, and organisational incentives that reward looking right over deciding well.

The Wise Choices, Intentional Impact program equips leaders to break these patterns and build decision discipline that scales.

In complex environments, the question is not: Can we avoid mistakes?

It is: Can we build a decision system that reliably improves judgement under pressure?

Built on evidence.
Designed for impact.

At the heart of the Program is a five-level pathway that maps the person's capability from reactive, default-driven decisions to intentional, elevated decision-making.

This Program helps leaders and professionals identify their current patterns and the practical shifts that will improve decision quality, build decision-capable teams and in so doing, improve organisational performance.

A decision-making model showing five leadership positions from Reactive to Intentional, with corresponding leader focus, team impact and decision quality improvement ratings

1
Reactive
Urgency, habit, or hierarchy drives the call. Speed looks like progress, but decisions are under-framed, stakeholders are bypassed, and consequences surface later when they cost more to fix.

2
 Fragmented
Input is sought but shaped to support a preferred answer. Without clear criteria, teams become dependent, escalating decisions and waiting for the leader's advice rather than a shared discipline.

3
Considered
Decisions are framed clearly, separating facts from assumptions, and making trade-offs explicit. Decision quality improves, reversals decrease, and teams understand the rationale behind the call.

4
Connected
The shift moves from well-framed individual decisions to well-designed collective ones. The right voices come in early, tensions are surfaced and commitment is built through participation rather than compliance.

5
Intentional
Decision-making becomes an organisational capability, not a personal strength. Principles, guardrails, and routines make good judgement repeatable. Teams arrive decision-ready, and what was once a bottleneck becomes a strategic advantage.

Three drivers + Three layers = Effective decision system

Good decision-making is a system comprising three dimensions that determine whether decisions land well or fragment.

DECISION MAKING MODEL

Mindset: how people feel, think and decide

Building the cognitive habits and emotional steadiness that keep judgement sound under pressure. Leaders calibrate bias, manage overconfidence, and regulate the self-protective instincts that distort the call.

Methods: how the decision process is structured

Applying consistent decision routines that frame the problem clearly, generate genuine alternatives, make trade-offs explicit, and convert agreement into durable commitment.

Milieu: the conditions in which the decision is taken

Shaping the environment so good decisions are the norm. This includes protecting attention, clarifying decision rights, reducing unhelpful power dynamics, and embedding governance and learning loops that strengthen judgement over time.

Intentional leaders don't leave effective decision-making to chance.

They design for it and build the conditions where everyone around them decides better too.

What participants will gain

Sharper Framing, Faster Clarity

  • Define the real decision before jumping to solutions, so options aren't narrowed too early
  • Set decision criteria upfront, surface assumptions, and clarify what good looks like before debate begins
  • Fewer circular conversations, fewer moving goalposts, and cleaner alignment from the start

Stronger Judgement under Uncertainty

  • Make high-quality decisions when information is incomplete, time is tight, and stakes are high
  • Regulate pressure, test overconfidence, and act with calibrated confidence rather than hesitation or haste
  • A leadership reputation built on rigour and steadiness, not just speed

Better Options and Clearer Trade-offs

  • Expand options before narrowing, and make trade-offs explicit rather than hidden
  • Generate genuine alternatives, surface real constraints, and bring consequences into the open
  • Stronger strategic alignment and teams that see choice and agency where they previously saw constraint

Healthier Challenge and Better Group Decisions

  • Improve how your team thinks together: build constructive dissent, reduce groupthink risk, and manage power dynamics that suppress honest challenge
  • Stronger debate with less interpersonal cost, fewer silent vetoes, and clearer commitment
  • Trust grows when the process is fair; accountability grows because decisions are explicit

Execution That Sticks

  • Convert decisions into durable commitment through clear decision records, defined ownership, and deliberate follow-through
  • Build review points and learning loops so decisions improve over time rather than being repeated with the same flaws
  • Less second-guessing, fewer reversals, and improved delivery reliability across the organisation

Build Organisational Decision Capability

  • Shift from relying on a handful of strong decision-makers to building decision strength everywhere
  • Reduce risk, increase resilience, and improve productivity as decision quality scales beyond any single leader
  • Each well-made decision strengthens the system for the next one: the multiplier effect of decision discipline

How the program works

Three program levels: choose the depth that fits your goals

Foundations: Building the
Essentials

A high-impact facilitated workshop that creates a shared decision language and practical toolset. Leaders learn the core model of Mindset, Methods, and Milieu, and leave with immediately usable tools including decision framing, options and trade-offs, assumption testing, and decision records. Participants practise on live decision cases and develop a personal decision hygiene plan to strengthen judgement under pressure.

Ideal for: Leadership cohorts who need common discipline, clearer framing, and faster alignment.

Advanced: Deepen Capability and Consistency

Everything in the Foundation program, plus structured reinforcement to turn tools into habits and lift decision confidence over time. This level includes decision clinics, applied work between sessions, reinforcement prompts that support transfer into day-to-day practice, and specific activities to build the team's collective decision capacity

Ideal for: Organisations that want leaders to embed better decision habits, not just understand the concepts.

Embedded: Elevate System-Wide Capability

An organisation-wide approach that strengthens decision systems, culture, and leadership practice so that decision quality scales. This option includes diagnostic work, leadership delivery at multiple levels, and support to embed decision hygiene into governance, meetings, and decision pathways. It includes optional coaching for senior leaders, leader toolkits and templates, and internal facilitator enablement to sustain the capability.

Ideal for: Organisations ready to build decision discipline as a lasting organisational strength.

Who this program is designed for

Executive and Senior Leaders accountable for strategic decisions where stakes are high and the margin for error is narrow

People Leaders navigating trade-offs across performance, culture, capability, and risk, who want a more effective approach that strengthens outcomes and lifts team confidence

Project and Program Sponsors leading cross-functional decisions and governance, where alignment is hard-won, easily lost, and decision rights must be explicit

Leadership Teams seeking a shared decision language, stronger challenge, and faster alignment so the team decides well collectively

Emerging Leaders stepping into broader roles who need to build judgement, discipline, and confidence before the pressure arrives

Program Details

Everything you need to know before making a decision.

Format

A private, in-house facilitated program which is experiential, hands-on, and evidence-based.

Delivery

Available in person or as a blended format, tailored to your organisation's needs
and schedule.

Group size

Ideal for groups of 10–25 participants. Larger cohorts can be accommodated
on request.

Inclusions

Client briefing, customisation, participant materials, and optional
reinforcement resources.

What happens next

Book a conversation to discuss your goals, audience, timing, and delivery preferences. From there, you'll be guided to the most suitable program level.

Why this program stands apart

WHAT THIS IS NOT WHAT THIS IS
Generic cognitive thinking tips on how to be a better thinker A practical, evidence-based program designed to challenge the cognitive frameworks leaders rely on to make decisions
Theory-heavy content that stays in the room Hands-on frameworks and tools leaders apply to live decisions from day one
A one-size approach for all leaders Tailored to your organisation's decision environment, governance context, and real challenges
A workshop focused on process alone A capability-building experience that strengthens mindset, methods, and the conditions in which decisions are made
A once-off event A foundation for lasting decision discipline across individuals, teams, and the organisation

Michelle's work is trusted by leadership teams and organisations

"Michelle delivered an exceptional session for our portfolio, shifting the way our leaders and broader teams think about decision-making. The content was sharp, evidence-based, and highly relevant to our context, and the format blended input, reflection and interaction in a way that kept the room energised and fully engaged. Our teams left with practical tools and fresh perspectives. The feedback has been overwhelmingly positive, and I would recommend Michelle to any organisation wanting to elevate the quality and impact of leadership decision-making."

Candice Menidis
Senior Director, Office of the Deputy Vice Chancellor (Education), Monash University

"Her consensus approach to facilitating group decision-making was essential to identifying and reaching agreement on group objectives. Her outgoing personality brings energy to her workshops which helped provide momentum to the project. Michelle is effective at engaging with stakeholders in a professional business environment."

Adam Zaborszczyk
Senior Sustainability Officer, City of Melbourne

"MIPS regularly engages Michelle to provide leadership, organisational development, team facilitation and executive coaching support. She is always a delight to work with: professional, organised, and focused on delivering exceptional outcomes. Michelle combines her corporate experience, her straight talking style and her leadership skills to engage all her stakeholders in a way that suits her audience. I would highly recommend her."

Natasha Anning
CEO, Medical Indemnity Protection Society (MIPS)

Ready to make wiser choices and create more intentional impact?

Every decision your leaders make shapes what comes next for their teams, their stakeholders, and your organisation's trajectory.
The quality of those decisions, and the discipline behind them, determines how far and how fast you go.

When decision discipline is strong, framing is sharper, commitment is real, and execution accelerates. The organisation stops
recycling decisions and starts building on them. That is how lasting advantage is built.

This is leadership that makes powerful, wise choices. Get ready for tomorrow, today.

No pressure. Just a clear discussion about fit.

Frequently Asked Questions